This advanced course focuses on improving the quality, safety, and effectiveness of staff handovers, ensuring accurate information transfer, continuity of care, and reduced risk in healthcare and social care settings.
Understand the importance of effective handovers in maintaining patient safety and continuity of care.
Learn structured communication tools such as SBAR (Situation, Background, Assessment, Recommendation).
Develop skills to deliver clear, concise, and accurate information during handovers.
Understand how to prioritise critical information and escalate concerns appropriately.
Learn best practices for written and electronic handover documentation.
Recognise risks associated with poor communication and incomplete handovers.
Develop skills in multi-disciplinary team communication and collaboration.
Understand how to manage shift changes, ward transfers, and emergency handovers.
Learn how to ensure confidentiality and data protection during information sharing.
Build confidence in leading and participating in structured handovers.
This course is suitable for nurses, senior carers, healthcare assistants, team leaders, and managers involved in shift handovers, care coordination, and clinical communication.
Duration: 1/2 Day
Mode: In-person training only
Assessment: Scenario-based exercises, role play, and written assessment
Participants will receive a Staff Handovers and Communication Certificate upon successful completion of the course.
The certification is valid for 1–2 years (in line with organisational policy).
Health and Social Care Act 2008
Care Quality Commission (CQC) Fundamental Standards
Data Protection Act 2018 & UK GDPR
Duty of Candour Regulations
NHS Patient Safety Guidance on Clinical Handover
Mental Capacity Act (MCA) 2005
There are currently no upcoming courses
