This course provides essential knowledge and practical skills to effectively manage and resolve conflict in healthcare and social care settings. It equips participants with strategies to de-escalate situations, promote positive communication, and maintain safe, respectful environments.

This course provides essential knowledge and practical skills to recognise, prevent, and safely respond to ligature risks in healthcare and social care settings. It focuses on maintaining safety, reducing harm, and supporting individuals in a calm, person-centred, and trauma-informed manner.